Platform features
Complete catalog of VoxBridge capabilities with where each feature is managed in the client dashboard, admin portal, and public documentation.
41
Product features
3
Portal areas
4
Plan tiers
Plan entitlements are configured in the admin Client features matrix. Clients see included features under Dashboard → Features with direct links to manage each capability.
Account
| Feature | Client area | Admin area | Public docs |
|---|---|---|---|
|
Refer-a-friend credits
Invite other businesses and earn account credits. |
Affiliate | Platform Ops | Docs |
Agents
| Feature | Client area | Admin area | Public docs |
|---|---|---|---|
|
Custom voice agents
Create and manage inbound/outbound agents with prompts and voices. |
Agents | Agent Setup | Docs |
|
Custom voice clones
Brand voice profiles mapped to TTS providers. |
Voice clones | Agent Setup | Docs |
|
Multi-language voice agents
Detect caller language and respond with locale-appropriate voices and prompts. |
Agents | Agent Setup | Docs |
|
Pre-built default agents
Welcome (outbound) and inbound support agents provisioned at signup. |
Agents | Agent Setup | Docs |
|
Premium voice characters
Authoritative, friendly young, and calm support voices. |
Voice settings | Agent Setup | Docs |
|
Standard voice characters
Warm neutral, warm female, and warm male TTS voices. |
Voice settings | Agent Setup | Docs |
|
Unlimited agents & numbers
No practical cap on agents and phone numbers. |
Agents | Agent Setup | Docs |
Billing
| Feature | Client area | Admin area | Public docs |
|---|---|---|---|
|
Card billing (Stripe)
Subscribe and pay with credit card. |
Billing | Payments | Docs |
|
Crypto payments
Pay invoices with BTC, ETH, or USDC. |
Billing | Payments | Docs |
Calls
| Feature | Client area | Admin area | Public docs |
|---|---|---|---|
|
Inbound AI agents
Answer calls on your numbers with inbound-configured agents (SIP required). |
Agents | Phone Numbers | Docs |
|
Outbound calling API
Queue AI outbound calls via REST with context variables and retries. |
Integration | Platform Ops | Docs |
|
Predictive / bulk dialing
Dial-ahead pacing based on concurrent call capacity. |
Predictive dial | Platform Ops | Docs |
|
Priority call queue
Higher-priority processing for outbound campaigns. |
Call logs | Platform Ops | Docs |
|
Recurring campaign dial
Business-hours recurring outbound with stagger pacing. |
Campaign schedules | Cron Jobs | Docs |
|
Scheduled outbound queue
Schedule calls with schedule_at and automatic retry attempts. |
Integration | Platform Ops | Docs |
Integrations
| Feature | Client area | Admin area | Public docs |
|---|---|---|---|
|
Custom agent tools
HTTP webhooks, appointment booking, and AI-to-AI transfer tools. |
Agent tools | Platform Ops | Docs |
|
Per-call webhook URL
Route events to different endpoints per outbound request. |
Integration | Platform Ops | Docs |
|
Signed webhooks (HMAC)
call.queued, call.ended, and call.analyzed with X-Voice-Signature verification. |
Integration | Platform Ops | Docs |
Intelligence
| Feature | Client area | Admin area | Public docs |
|---|---|---|---|
|
Appointment booking
Capture and track appointment requests from live calls. |
Appointments | Platform Ops | Docs |
|
Call recordings
Recording URLs on completed calls and in call.analyzed webhooks. |
Call logs | All Calls | Docs |
|
Call summaries & sentiment
AI post-call summary, sentiment, and conversion funnel analytics. |
Analytics | Platform Ops | Docs |
|
Call transcripts
Full conversation transcripts in the dashboard and webhooks. |
Call logs | All Calls | Docs |
|
Knowledge RAG connectors
Sync PDF, websites, Notion, and Google Drive into searchable agent knowledge. |
Knowledge base | Integrations | Docs |
|
Structured post-call data
Disposition codes and JSON structured answers for CRM automation. |
Call logs | All Calls | Docs |
Platform
| Feature | Client area | Admin area | Public docs |
|---|---|---|---|
|
Client dashboard
Usage, call logs, agents, API keys, billing, and integration settings. |
Dashboard | Clients | Docs |
|
Reseller portal
Create and manage sub-organizations under your account with shared branding. |
Reseller | Clients | Docs |
|
Team roles & workspaces
Invite teammates with admin, editor, or viewer permissions. |
Team access | Employees | Docs |
|
White-label portal
Custom logo, colors, favicon, and portal title in the client dashboard. |
Branding | Company Settings | Docs |
Security
| Feature | Client area | Admin area | Public docs |
|---|---|---|---|
|
API keys
Multiple revocable server keys per organization. |
API keys | Platform Ops | Docs |
Support
| Feature | Client area | Admin area | Public docs |
|---|---|---|---|
|
Email support
Support via platform support inbox. |
Plan entitlement | Mailboxes | Learn more |
|
Enterprise SLA (99.9%+)
Committed uptime SLA and dedicated support. |
Plan entitlement | Company Settings | Learn more |
|
Priority email support
Faster response SLA on paid plans. |
Plan entitlement | Mailboxes | Learn more |
Telephony
| Feature | Client area | Admin area | Public docs |
|---|---|---|---|
|
AI-to-AI transfer
Warm handoff between AI agents with context summary. |
Agent tools | Platform Ops | Docs |
|
Answering machine detection
Detect voicemail on outbound and leave a message or disposition. |
Outbound settings | Platform Ops | Docs |
|
DTMF IVR menus
Press 1 / Press 2 phone menus before AI agent handoff. |
IVR menus | Phone Numbers | Docs |
|
Dedicated SIP trunks
Dedicated SIP trunks and custom number pools (Enterprise). |
Integration | Carrier/SIP | Docs |
|
Multi-rule inbound routing
Time-of-day and caller-prefix routing chains. |
Routing rules | Phone Numbers | Docs |
|
PSTN call forwarding
(paid only)
Forward inbound DIDs or active legs to external phone numbers (carrier/SIP rules). |
Phone numbers | Phone Numbers | Docs |
|
SMS messaging
(add-on)
Send and receive SMS on your business numbers — confirmations, reminders, and two-way agent handoffs. |
Messages | Phone Numbers | Docs |
|
Transfer to human
(paid only)
Warm handoff from AI agent to a live rep with context summary. |
Advanced | Platform Ops | Docs |
Feature-gated navigation
Some client dashboard sidebar items appear only when the organization’s plan includes the related capability:
#messages-panel— requires one of:sms_messaging#analytics-panel— requires one of:call_intelligence#advanced-panel— requires one of:team_rbac,custom_agent_tools,voice_cloning,campaign_scheduling,predictive_dialing,inbound_routing_rules,ai_agent_transfer,appointment_booking,call_forwarding_human
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