Trust & governance

Security & compliance

Enterprise-grade controls for AI voice workflows — encryption, access management, retention policies, and transparent subprocessors.

SOC 2 aligned practices
99.9% uptime target
Role-based access
Configurable retention

HIPAA & health care

Healthcare customers on eligible plans may execute a Business Associate Agreement (BAA). Configure call retention, transcript handling, and escalation paths per your policy in the client dashboard.

See health care case study →

Debt collection & FDCPA

Script guardrails, disposition tracking, and human handoff on promise-to-pay. Agents support compliant opening disclosures when configured in your agent prompts.

See collections case study →

Logistics & operations

24/7 driver check-in, exception capture, and webhook delivery to your TMS. Retention and access controls apply to operational call data the same as any vertical.

See logistics case study →

Data retention & purge

Each organization sets call data retention (default 90 days, configurable 30–365 days). Automated purge jobs remove expired transcripts and media per org policy.

Subprocessors

We use vetted providers for infrastructure and delivery. You configure credentials for your deployment:

  • Cloud hosting & PostgreSQL (your region)
  • Stripe — billing & payouts
  • LiveKit — real-time voice media
  • Telnyx or your SIP carrier — telephony & SMS
  • SMTP provider — transactional email
  • OpenAI Realtime — speech + LLM (voice worker)
  • Sentry — error monitoring (optional)