Challenge
A mid-size collections agency struggled with low right-party contact rates and long average handle times on early-stage outreach calls.
Solution
Compliant outbound scripts with FDCPA-aware openings, structured dispositions, and human handoff on promise-to-pay. Webhooks push outcomes to CRM in real time.
Results
- 2.3x improvement in right-party contact
- 34% lower average handle time
- Daily campaign analytics for supervisors