Logistics operator automates 4,200 driver check-ins per month

Challenge

A regional logistics operator needed 24/7 driver check-in coverage without expanding the dispatch floor overnight.

Solution

Inbound and outbound AI agents verify ETA, capture exceptions, and alert dispatch via webhooks integrated with their TMS.

Results

• 4,200 automated check-in calls per month
• 96% exception capture rate
• Real-time alerts to dispatch coordinators