Challenge
A regional carrier relied on adjusters for first notice of loss calls. After-hours callers waited until morning, delaying triage and customer reassurance.
Solution
VoxBridge agents collect policy details, incident description, and location, then create draft claims in the core system via API. Urgent injuries escalate immediately.
Results
- 71% of FNOL calls fully automated
- 55% faster average intake time
- 24/7 coverage without overnight staffing