Challenge
A regional HVAC and plumbing company missed after-hours leads when live agents were off shift. Voicemail callbacks lagged until the next business day, and weekend demand was growing faster than headcount.
Solution
VoxBridge inbound agents answer overflow and after-hours calls with branded greetings, capture job details, check service-area rules, and book technicians directly into their scheduling CRM via webhooks.
Results
- 68% more booked jobs from after-hours and weekend calls
- 84% answer rate on inbound overflow
- Average first response under two minutes without adding dispatch staff